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Return Policy

How does The Shopping Channel make returns easy?

We want you to love your purchase. If for any reason you don’t, we’re happy to accept your return within 30 days of the date you received the item and will provide you with a full refund of the item purchase price, less applicable return shipping charges. Simply use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount.

What is The Shopping Channel's Return Policy?

We want you to love your purchase. If for any reason you don’t, we’re happy to accept your return within 30 days of the date you received the item and will provide you with a full refund of the item purchase price, less applicable return shipping charges. Please note that we do not refund original shipping costs. Simply use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount. Please allow at least 15 business days from the date you place the package in the mail for us to process your refund. Your refund will be processed in the same form of payment originally used for your purchase. You can check the status of your account at tsc.ca/MyAccount.

To qualify for a refund, your returned item must be received at The Shopping Channel in the original packaging, with all parts and in the same condition as you initially received it. Returns received after 30 days (from the date you received the item) will not be processed and may be returned to you at your cost. Health and Beauty and other consumable products can be returned only after reasonable trial. We do not accept fashion returns if the item was initially shipped with a “Do Not Remove” large plastic tag and the tag has been removed. We also do not accept returns or exchanges of any items sold as “Last Chance Price Final Sale”.

Do I have to pay to return an item?

The only thing you have to pay is the cost of return shipping charges. Use the Easy Return Canada Post shipping label included with your order, and The Shopping Channel’s discounted Canada Post return shipping charges will be conveniently deducted from your refund amount. If you’d prefer, you can make your own arrangements with Canada Post or a courier company using their shipping label, and pay the shipper directly upfront.

If you would like to exchange your purchase or return an item because we made an error, return shipping charges will be waived.

Return shipping charges are based upon the item’s “shipping weight” which is usually the same as the item’s actual weight, unless the item and packaging is large or bulky, in which case an additional premium is added. (For large or bulky items, typically 1 cubic foot is equivalent to 10 lbs shipping weight.)

Return Shipping Rates (per item):

Item Shipping Weight Rate
Under 10 lbs $5
10 to 25 lbs $15
Over 25 lbs $25